Tech Support - Frequently Asked Questions


Select the product group:


Video Training Programs



























CommShoptm Support FAQ

Q. Will CommShop v4.5 operate with dual 64 Xeon processors?

A. No. CommShop will not operate on 64 bit machines. See the Microsoft website for further details.  

Q. When trying to install CommShop v4.5 on an XP Pro machine, I get an error message that reads:

"C;\windows\system32\autoexec.nt . The system file is not suitable for running MS-DOS and Microsoft Windows applications."

A. Follow these instructions to correct the damaged or missing autoexec.nt file:

1. Insert the floppy disk into the drive (A: is illustrated. Replace A: with appropriate drive letter.).
2. Click Start, and then click Run.
3. In the Open box, type cmd, and then click OK.
4. At the command prompt, type the following commands, pressing ENTER after each command:
Only enter the line that includes the file that was reported in the error message.

expand A:\i386\config.nt_ c:\windows\system32\config.nt
expand A:\i386\autoexec.nt_ c:\windows\system32\autoexec.nt
expand A:\i386\command.co_ c:\windows\system32\

5. Return to Start, Run, A:\setup.exe

This should allow CommShop to install without error.

For additional information, see the following link at Microsoft Support:;en-us;324767


Q. When trying to run CommShop v4.5 or v5.0 beta, on an XP machine, I get an error message that reads:

"Missing  Comdlg32.ocx"

A. Follow these instructions to correct the missing comdlg32.ocx file:

Note: Where the instructions call for %systemroot% will be your hard drive\Windows\ system32 folder  (example: C:\windows\system32












Video Program Support FAQ

Q. When trying to play the DVD, the video skips or locks up.

A.  For a short period of production, we used a white "stick-on" label on DVD's. We have discovered that over time as the adhesive dries, the shrinkage causes some DVD's to warp. This causes playback problems on some players. If you are experiencing this problem, please email us and we will gladly replace the disks.